FAQs

Use the forgot password flow from the login page. We will send a reset link to your registered email so you can create a new password securely.

Yes. You can edit your saved profile details and addresses from your account dashboard before placing your next order.

An account is recommended because it helps you track orders, manage addresses, and access support history in one place.

Add your items to cart, proceed to checkout, choose your address and payment method, then confirm the order. You will receive a confirmation once it is submitted.

If production has not started yet, our support team may still be able to help with limited edits such as contact details or address corrections.

You will see the order in your account dashboard and receive a confirmation through the configured communication channel.

Eligible items can be submitted through a return request after delivery, subject to product condition, category, and policy approval rules.

Once the return is approved and the item is inspected, the refund timeline depends on the original payment method and the processing window.

Custom items usually follow separate policy terms because they are produced specifically for the requested configuration.

Lead time depends on stock status, production timing, and shipping zone. Estimated timelines are shared during checkout and order follow-up.

Track shipment updates from your account area or through the status updates sent after dispatch.

Shipping availability depends on active delivery zones and methods configured in the system.

Shipping fees are calculated separately unless a promotion or threshold makes the order eligible for free shipping.

Yes, active coupons can be applied at checkout as long as the order matches the campaign conditions.

Yes. Order and billing details can be generated and reviewed through the order records after purchase.

Yes. We can guide you on material direction, product matching, and room suitability before purchase.

If customization is enabled for the product, you can submit a custom request and our team will review feasibility and next steps.

Use the support details available on the site or reach out through the communication channel listed in your account and order updates.